Biachem Group Privacy Policy

Effective Date: July 3rd 2024

Privacy Policy

Biachem (“we,” “us,” or “our”) respects the privacy of our customers and visitors to our website https://www.biachem.com. This Privacy Policy describes the types of information we collect, how we use it, and with whom we share it.

1. Information we collect

We collect personal information that you provide to us.
We collect two types of information on this Website:

• Personal Information: This is information that can be used to identify you as an individual, such as your name, email address, postal address, phone number, and company name. We collect personal information when you:
  • Place an order
  • Request a quote
  • Contact us through a form or email
• Non-Personal Information: This is information that does not identify you as an individual, such as your browser type, operating system, IP address, the pages you visit on our website https://www.biachem.com, and the links you click. We collect non-personal information automatically through cookies and other tracking technologies.

2. Use of Information

Clients may submit inquiries, company and product information through our services. When you submit data relating to a product, we process certain Personal Data, which typically includes Identity Data, Professional Data and Contract Data and Application Data. We use the information we collect for the following purposes:

• To process your orders and fulfil your requests
• To provide customer service and support
• To send you important information about your orders, including order confirmations and invoices
• To send you marketing communications, such as newsletters and promotions (with your consent)
• To improve our website and services

To comply with legal and regulatory requirements

• We may disclose your personal information to:
• (a) Service Providers: Third-party service providers who assist us in operating the Site or providing services to you.
  (b) Legal Requirements: When required by law or in response to a valid legal request, such as a court order or subpoena.
  (c) Protecting Rights: To protect our rights, privacy, safety, or property, and that of our employees, agents, users, or others.

3. Sharing of your Information

We may share your information with third-party service providers who help us operate our business, such as shipping companies, payment processors, and marketing agencies. These third parties are obligated to use your information only for the purpose of providing services to us and are prohibited from using your information for any other purpose.

We may also disclose your information if we are required to do so by law, such as in response to a court order or subpoena

4. Cookies and Similar Technologies

We use cookies and similar tracking technologies to collect information about your use of the Site. You can control cookies through your browser settings; however, disabling cookies may limit your ability to use certain features of the Site.

5. Data Security

We take reasonable steps to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no website or internet transmission is completely secure. We cannot guarantee the security of your information.

6. Your Choices

You have choices about your information:

• You can access and update your personal information by logging into your account on our website: https://www.biachem.com.
• You can request that we delete your personal information by contacting us.
• In some regions (like the EEA, UK, and Canada), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; and (iv) if applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your personal information. You can make such a request by contacting us. https://www.biachem.com/contact-us.html or sales@biachem.com
• We will consider and act upon any request in accordance with applicable data protection laws.

If you are located in the EEA or UK and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection

• supervisory authority. You can find their contact details here: https://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm .

If you are located in Switzerland, the contact details for the data protection authorities are available here: https://www.edoeb.admin.ch/edoeb/en/home.html 

7. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated Privacy Policy on our Website.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at sales@biachem.com or 0207 250 1905

9. Entire Agreement

These Terms constitute the entire agreement between you and Biachem with respect to your use of the Site and supersede all prior or contemporaneous understandings and agreements, whether oral or written.

By using the Biachem website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.